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Amazing Business Radio: Rob Markey

Customer Value is Company Value

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Amazing Business Radio Featuring Rob Markey

How to Drive Value and Become Customer-Focused

Shep Hyken interviews Rob Markey, a leader of Customer Strategy and Marketing at Bain & Company. They discuss four strategies companies can use to achieve consistent and sustained growth in customer value, NPS (Net Promoter Score), customer feedback and company culture.

Keywords

Customer, Service